Our goal is to quickly and promptly address the technical needs of global users, to provide all users with a satisfactory management system of wholehearted service capabilities, so that we can become a pioneer leader in technological application and innovation in the industry, strive to create a world brand, renowned for Made in China, and serve global users.

One Service Concept

1) Service tenet: Establish cooperation with quality to make users worry-free and serve users wholeheartedly.

2) Service purpose: to make the test instruments and equipment run stably, accurately and efficiently.

3) Service objective: To provide 5Q wholehearted service, timely meet and solve the needs of users is our goal.

Provide users with RQ (R&D confirmation), PQ (function confirmation), IQ (installation confirmation), OQ (operation confirmation) and AQ (lifelong after-sales) wholeheartedly 5Q services.

II. Service Commitment

I) Quality Commitment

1) Organize production in strict accordance with product specifications, models, quantities, technical specifications and relevant national and industrial standards in the contract documents. Carefully fulfill the supply contract signed by both parties to ensure that the delivery of products meets the contract requirements.

2) Guarantee that the delivered goods are new and unused and meet the technical specifications, performance requirements of the product proposal and relevant national instrument test standards.

3) Quality is the vitality of the brand. We strictly carry out factory inspection and testing to ensure that the qualified rate of the products is 100%.

II) Price Commitment

1) In order to ensure the higher reliability and advancement of the product, the key parts of the instrument are selected high-quality domestic or international famous brand products.

2) Under the same competitive conditions, without lowering the technical performance and changing the components, it is provided to users at the most favorable price.

3) Delivery commitment

1) Product Delivery Date

As far as possible according to user requirements, if there are special requirements, need to be completed ahead of time, our company can organize production, installation, and strive to meet user needs.

2) When products are delivered, relevant documents such as "Product Instructions" shall be provided to users.

IV. Guarantee Commitment

1) The whole machine is guaranteed for 12 months and after sale for life. Within the guaranteed period, the guaranteed period shall be counted from the date when the equipment has passed the acceptance test.

2) During the warranty period, the company shall be responsible for any deficiencies or failures caused by defects in design, process or materials; free maintenance shall be carried out for failures occurring during the normal use of the product; and basic maintenance fees shall be charged according to the severity of the failures, such as the cost of replacing parts, if the product fails due to improper operation.

3) In the process of using the product, our technical staff will track and understand the operation status of the instrument in time, and establish user information feedback.

4) After the quality assurance period, if the product fails, our company will still be responsible for maintenance, but charges a certain maintenance fee.

5) After the installation and use of the instrument, the user should submit the registration in time by choosing "Online Warranty Registration" in the after-sales service of www.ahonc.com.

Product information.

V. Product Return Commitment

1) Strictly implement the national three-package after-sales service policy; technical engineers actively assist in dealing with problems arising after the products leave the factory.

2) The returned products require complete package, accessories, instructions, warranty cards, invoices, invoices and explanation of the reasons for the return.

3) Users have quality problems in normal use. Please contact our company quickly during the warranty period in order to get timely maintenance and replacement.

4) At present, the following circumstances can not enjoy our company's refund commitment.

· The product has been used in abnormal operation.

· Damage caused by storage and dampness under abnormal conditions.

· Unauthorized repair, misuse, abuse and modification.

· The instability of power supply voltage leads to the damage of instrument.

· Wear and tear of product in normal use.

· Over the warranty period.

Six other services

1) User Questionnaire System

Make an opinion survey to users at least once a year to understand their requirements, suggestions and criticisms, and deal with them immediately.

2) Special line for after-sales service

0756-8975891 (switchboard); service complaint mailbox: sc@zi520.com.cn

3) Providing customized services

· Provide users with the service of designing, developing and manufacturing various non-standard test instruments according to the test technical indicators.

· Provide OEM and ODM customized design and manufacturing services for domestic and foreign manufacturers.

4) Providing the third-party test report of authoritative metrology department;

The company has the right to revise the after-sales service rules and the right to final interpretation due to business development.